Goods Return Policy
We try our best to give you excellent jewellery but if you are not satisfied with your ordered product then you can return it by following our goods return policy.
7 day replacement / return guarantee
All products sold by us are covered under our 7day replacement/goods return policy. If the product that you have ordered does not fit you or is damaged or defective then we shall replace it within 7days or refund your money. Follow the following procedure to return the product:
To get your product replaced please contact our customer care executive at +91 8888893938 or email us at email@example.com within 7 working days from the date of delivery.
Under the following situations the product shall not be eligible for return or replacement under this policy.
- If the original box containing the product get damaged
- If the product is washed
- If the product is not in its original state
- If the product is returned without its original packing & jewellery
- Product without a valid or readable serial number, including but not limited to products with missing, damaged, tampered or with unreadable serial number.
How to return a purchased item?
To return your ordered product please call our customer care executive at:- +91 8888893938 or email us at— firstname.lastname@example.org Our customer care executive will help you to follow the further process.
Please note that if the product has been damaged in-transit please contact our customer care executive who will guide you in preparing the product return shipment.
Refund for returned product
Once you have shipped the product & it reaches us, then it shall be inspected by our executive officer. If our inspecting officer finds the concerns raised by you are genuine & he is satisfied that there is indeed a problem with the product; then we shall refund the purchase amount to your bank account. Please note that the inspecting officer's decision on the matter shall be final & binding.